In printed circuit board (PCB) manufacturing, local presence combined with global expertise can make all the difference. At Aspocomp, the seamless integration of local support and manufacturing know-how ensures unparalleled customer service across industries. This unique approach is exemplified by Mr. Khan Liu, a key figure in Aspocomp’s China operations, whose deep industry experience and dedication have been vital in building strong customer relationships and advancing the company’s presence in Asia.
A Long History of Expertise
Aspocomp’s roots in China date back to 2001, when the company first established a factory in Suzhou. In 2011 Aspocomp reinforced its commitment to the region by opening its Shenzhen office.
“From the beginning, our goal has been to provide local support to customers, making their lives easier by managing quality, logistics, and other PCB supply-related challenges on their behalf,” Khan Liu explains.
Today Aspocomp’s customers are companies that design and manufacture telecommunication systems and equipment, automotive and industrial electronics, and systems for testing semiconductor components for security technology. The Shenzhen team serves mainly automotive, industrial electronics, and telecommunications customers as semiconductor and security technologies are more supported locally from Europe. With over 40 years of PCB manufacturing experience globally, Aspocomp’s team offers unparalleled technical support, enabling clients to optimise their designs and production processes.
Customer-Centric Operations
Aspocomp’s China team is deeply involved in every stage of the PCB supply chain, ensuring that projects run efficiently and meet the highest standards. Collaboration begins with managing RFQs (Requests for Quotation), aiming to provide customers with a comprehensive response within 24 hours. By understanding customer requirements thoroughly, they can ensure that quotations are accurate and tailored to specific needs.
“During production, our team closely monitors the process, provides regular updates, and handles any quality or delivery issues locally, ensuring that customers can focus on their core business,” says Khan.
The technical support team works closely with customers and suppliers, resolving engineering queries and meeting customer-specific requirements. From optimising PCB layouts to improving stack-up designs, the team leverages its manufacturing knowledge to reduce costs and enhance product quality. This collaboration ensures that every detail is addressed, from material selection to design adjustments.
The team manages shipping schedules, optimises logistics to minimise delays, and meets delivery timelines. Additionally, they maintain strong relationships with suppliers, conducting frequent factory visits and audits to uphold high manufacturing standards and address quality issues locally.
Key Advantages of Aspocomp’s Approach
1. Exceptional Technical Support: With decades of manufacturing experience at various own factories, Aspocomp’s team provides tailored recommendations for material selection, design optimisation, and stack-up improvements.
2. Local Presence, Global Reach: The Shenzhen team’s ability to operate on behalf of customers in China minimises logistical challenges and ensures timely responses, even across time zones.
3. Seamless Collaboration: Close cooperation between the Shenzhen office and Aspocomp’s European teams allows for efficient communication and consistent service standards.
4. Flexible Production Options: Customers benefit from the ability to transition seamlessly between prototyping in Europe and high-volume production in China, with the option to relocate manufacturing back to Europe as needed.
Future Growth and Commitment
Khan Liu has been with Aspocomp for nearly two decades, playing an important role in establishing and growing the company’s Shenzhen operations. His deep knowledge of PCB manufacturing and commitment to customer success have been key to Aspocomp’s reputation as a reliable and innovative partner.
As geopolitical challenges and supply chain complexities continue to evolve, Aspocomp’s Shenzhen operations are poised for growth. The team has recently moved to a larger office to accommodate expansion and plans to enhance its local capabilities further.
“What motivates me most is building bridges between customers and manufacturers,” Khan shares. “Seeing happy customers rely on our service is incredibly rewarding and drives me to continue improving.”
“We focus on continuing to grow and support our customers in Asia and Europe, ensuring they have the best possible experience with Aspocomp,” Khan adds. “Our goal is to remain a trusted partner by delivering stability, reliability, and exceptional service.”